Small to medium-sized hospitality businesses like hostels, B&Bs, and guesthouses struggle with disorganized tasks, poor staff coordination, and complicated bookings. Nestel solves this by centralizing everything in one app. It manages bookings, check-ins/check-outs, task scheduling, and staff communication.
Highlights
Streamline operations for a smoother experience.
Nestel Control Center
The dashboard offers a one-stop overview with quick-access shortcuts for check-in/check-out status, task management, and the upcoming schedule.
Intuitive Scheduling The calendar features interactive schedule management with real-time updates and color-coded roles for easy task assignment and tracking.
Manageable To dos Includes a comprehensive task list, serving as a single source of truth with assignment features and progress tracking for efficient task management.
Easy Bookings Provides at-a-glance room availability, quick booking options, and intuitive, easy scheduling for a seamless booking experience.
Researching
The problem space
I interviewed 10 employees and managers at B&B’s and hostels. They shared some frustrations:
Fragmented workflows
Difficulty in Tracking Schedules
Inconsistent Guest Booking Information
Inefficient Check-In/Check-out
Additionally,
74% - average annual turnover rate in the hospitality sector
$5,864 - average cost to replace a single hospitality employee
78% - of hoteliers plan to increase their investment in hotel technology
Understanding
The users
User pain points
No centralized tool for workflows
Design question
How might we create a centralized solution for hospitality businesses to simplify operations and improve staff coordination?
Users felt that the app would streamline operations effectively, improve efficiency, enhance team coordination, simplify scheduling, and reduce training time.
Results
Usability Studies
1 Participants appreciated the app’s intuitive design, particularly the centralized task management
2 Some users found that additional filters and more customizable views would enhance scheduling ease
3 Users found the check out process challenging because it required multiple steps
Takeaways
Too Many Features? While flexibility was a goal, too many features may be overwhelming for users
Navigation Duplicate access points (e.g., dashboard and nav bar) added unnecessary confusion
Notification Overload Frequent notifications, especially during busy hours may become distracting
Customization There is room to add more custom features like role-specific permissions The design process underscored the importance of creating a tool that is intuitive and straightforward. While adding features is often tempting, prioritizing the most impactful ones ensures the app remains user-friendly.
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